At Selestia, we want you to love your purchase. If for any reason you’re not happy, you may return your item by mail within 30 days for a refund in your original form of payment.

1. Eligibility for Returns
   • Returns must be initiated within 30 days of delivery to qualify for free return shipping.
   • Products must be unused, in their original condition, with all tags, parts, accessories and packaging intact.
2. Non-Returnable Items
   • Customized or personalized products.
   • Items purchased on clearance or marked as final sale.
3. How to Initiate a Return
   
   • Log in to your customer profile on our website. 
   • Navigate to the “Refund Request Form” section. 
   • Fill out the form with your order details and reason for return. 
   • Submit the form to receive a prepaid return label. 
   • Securely pack the item(s) and drop them off with the provided return carrier. 
4. Refunds
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within [7–10 business days] and credited to your original payment method.
5. Exchanges
   • If you need a different size, color, or product, we’re happy to assist! Exchanges are free within the 30-day window, provided the item meets the same conditions as our return policy. This means the product must be unused, in its original packaging, and include all tags, parts and accessories. 
   • Once we receive the item and verify its condition, we’ll process your exchange promptly.

Additional Information

• For any questions or support, please contact us at support@selestiabags.com